Gaming Van FAQs

At Next Level Gaming, we believe that our staff’s expertise and preparedness are crucial to providing exceptional service. To ensure our team is equipped to offer a welcoming and accommodating environment for all guests, they undergo comprehensive training that covers a range of essential skills and knowledge areas. This includes, but is not limited to:

• Autism Awareness: Our staff is trained to understand and accommodate the needs of guests with autism, ensuring a sensitive and inclusive approach that enhances the experience for these individuals and their families.
• Customer Service Excellence: We emphasize superior customer service skills, teaching our team how to effectively communicate, resolve issues, and ensure that every guest feels valued and satisfied.
• Safety and Emergency Procedures: Ensuring the safety of our guests is paramount, so our staff is also trained in proper safety protocols and emergency response techniques.

Additionally, our training programs are continuously updated to incorporate new learning and best practices, maintaining our commitment to quality and care.

Next Level Gaming has been honored with numerous awards in the gaming industry, including the prestigious ‘Thats Entertainment Award’ at the Micro Business Awards in 2022 and 2023. These accolades recognize our commitment to excellence and innovation in providing top-notch gaming experiences. Explore more about our awards and what they mean to our team and customers in our Awards Blog.

Yes, Next Level Gaming is committed to providing an autism-friendly environment. We understand the importance of creating a welcoming and accommodating space for all guests, including those with autism. Our staff is trained to assist and make accommodations that help ensure a comfortable experience for everyone. For more details on our autism-friendly services and facilities, or to request specific accommodations, please contact us directly.

Yes, our gaming van is designed with safety and enjoyment in mind for all our guests. We have set an age restriction to ensure the best experience: children must be 6 years old and up to participate in our gaming activities. This age limit helps us tailor the gaming experience to be age-appropriate and enjoyable for everyone, providing games and activities that are suitable for children of school age and beyond. If you have any questions about our age restrictions or need assistance planning a party for children of different ages, please don’t hesitate to contact us.

Virtual Reality (VR) adds an exciting dimension to our gaming van experiences, but its availability is subject to certain conditions to ensure safety and optimal enjoyment. VR can be used at the discretion of our team members, primarily based on how busy the event is, as it requires dedicated staff to monitor both the VR user and other party activities simultaneously. Additionally, VR is not suitable for use in direct sunlight due to visibility and equipment safety concerns. Therefore, we reserve VR activities for times when weather and event conditions allow for a safe and enjoyable experience. If you’re planning to include VR in your event, please contact us in advance to discuss arrangements.

Our gaming van services are proud to cover an extensive area, ensuring that as many customers as possible can enjoy the fun and excitement we have to offer. We operate across over 14 counties in Ireland, from Dublin to Monaghan, and from Westmeath down to Waterford, including everything in between. Whether you’re planning a birthday party, a community event, or a corporate function, we’re equipped to bring our state-of-the-art gaming experience right to your location.

In our gaming van, we understand the importance of both connectivity and safety. All our gaming systems are interconnected and require an online connection to offer a comprehensive gaming experience. To ensure the safety and privacy of our gamers, especially younger players, we have implemented robust measures. These include blocking incoming messages and communications from outside gamers and controlling the volume settings to maintain a comfortable environment. Our priority is to provide a fun and secure setting where players can enjoy without concerns over unwanted interactions or disturbances.

At Next Level Gaming, we prioritize the safety and well-being of all our guests. We take several proactive measures to ensure that our gaming environment is not only fun but also secure from harassment. Our gaming van is equipped with monitored systems that allow for real-time supervision by our trained staff. We actively manage all gaming interactions to prevent any form of harassment and ensure a respectful and enjoyable experience for everyone. Additionally, we have strict rules and protocols in place, including immediate intervention strategies and a zero-tolerance policy towards any disruptive or inappropriate behavior.

Our gaming van is perfect for adding excitement and entertainment to a wide range of events. Whether you’re planning a special birthday party, a memorable communion or confirmation, or looking to add a fun element to school and social gatherings, our gaming van makes each occasion unique. We also cater to larger community and county events as well as small to large festivals. With a variety of gaming options available, we ensure that guests of all ages have an incredible time.

Our gaming van is equipped with the latest and most popular gaming systems to ensure an immersive and exciting experience for all players. On board, we offer:

• 5 PlayStation 5 consoles: Experience cutting-edge graphics and gameplay with the latest titles from Sony.
• 5 Xbox Series S consoles: Enjoy a variety of games from Microsoft’s expansive library, perfect for multiplayer fun.
• 2 Nintendo Switches: Great for family-friendly gaming and on-the-go style multiplayer interactions.
• 1 Virtual Reality (VR) setup: Dive into another world with our VR system, available for use when conditions allow and under careful supervision to ensure safety and an outstanding experience.

Whether you’re a hardcore gamer or looking for some casual fun, our gaming van has something to excite every type of player

To ensure availability for your event, we recommend booking our gaming van services as follows:

• General Bookings: Please book at least 2-4 months in advance. This lead time helps us ensure that we can accommodate your preferred date and time without any issues.
• Communions and Confirmations: Due to high demand during these seasons, we advise booking 4-6 months in advance. Planning ahead will secure our services for these special occasions, allowing you to focus on other aspects of your event preparation.

Early booking is always encouraged to guarantee that your event details can be thoroughly coordinated and executed to meet your expectations.

In our gaming van, we pride ourselves on offering a diverse selection of the most popular games across all major gaming consoles, including PlayStation 5, Xbox Series S, and Nintendo Switch. From thrilling adventures and sports simulations to family-friendly games and intense shooters, we have something for everyone to enjoy.

If you have a specific game in mind that you’d like to play at your event, please don’t hesitate to let us know. We endeavor to accommodate special requests and will do our best to ensure the game is available for your party. Your satisfaction is our priority, and we aim to tailor the gaming experience to your preferences and interests.

Booking our gaming van for your next event is easy and straightforward! Follow these simple steps to secure an unforgettable entertainment experience:

1. Check Availability: Visit our Booking Page or contact us directly to check availability for your desired date and time.
2. Select Your Package: Choose from our variety of gaming packages which include different game selections and session lengths to suit your event.
3. Provide Details: Fill out our booking form with details about your event, such as location, number of participants, and any specific game requests or requirements.
4. Confirm Your Booking: Once we receive your request, we’ll confirm the details and send you a booking confirmation along with a deposit request to secure your slot.
5. Enjoy Your Gaming Experience: We handle all the setup and takedown, so you can just focus on enjoying the day with your guests!

For any special requirements or to discuss your event needs in more detail, please feel free to contact us directly. We’re here to help make your event a success!

To secure your booking for our gaming van, we ask for a deposit of €50, which must be paid within one week of making your reservation. This deposit is crucial for confirming your event date and ensuring everything is set up to meet your needs.

The remaining balance can be paid on the day of the event either in cash or by card, depending on your convenience. We also offer flexible payment options if you prefer to spread the payments over a period leading up to your event. Our goal is to make the payment process as hassle-free as possible, allowing you to focus on enjoying your special occasion without worry.

For any questions about our payment terms or to discuss specific payment arrangements, please feel free to contact us. We’re here to help make your booking experience smooth and satisfactory!

Our cancellation policy is designed to be as accommodating as possible while respecting the planning and resource allocation that goes into preparing for your event. While payments made towards booking our gaming van are non-refundable, we understand that plans can change. Therefore, we offer the flexibility to transfer your booking to another date or event, subject to availability.

Should you need to cancel your booking for any reason, please contact us as soon as possible. We will work with you to find another suitable date to reschedule your event. This transferability ensures that your investment is not lost and that you still have the opportunity to enjoy our gaming van services at a future date.

For the health and safety of all participants, our gaming van sessions are designed with comfort and well-being in mind. For 90-minute parties, we run a continuous session without breaks to maximize your gaming experience. However, for parties lasting 2 hours, we include a 5-10 minute break after the first hour. This brief intermission allows players to rest, stretch, and take a moment away from the screens, ensuring everyone stays refreshed and enjoys the experience to the fullest. We believe these short breaks contribute significantly to the overall enjoyment and safety of the event.